Frequently Asked Questions

Add a piece to your bag from any product page and follow the checkout steps — contact details, shipping address, delivery, and payment.

Contact us as soon as possible after placing your order. Once an order has been processed, changes may not be possible.

Vylore currently ships within India only.

Orders are typically dispatched within 2–4 business days. Exact delivery timelines are confirmed after your order is placed.

For questions about returns or exchanges on a specific order, please contact our support team directly.

Reach out via our Contact page with your order ID and we'll guide you through the next steps.

Store pieces separately in a dry place, away from direct sunlight and moisture, to help preserve their finish.

Many Vylore pieces are designed for everyday wear, but avoiding contact with water, perfume, and harsh chemicals will help keep them looking their best.

Metal and purity information is listed on each product page where available.

If you have questions about the purity of a specific piece, please contact us before purchasing.

Vylore accepts payments via PayU, supporting cards, UPI, and netbanking.

Payments are processed through PayU's secure, hosted checkout. Vylore does not store your card or payment details.

Yes. Reach out via our Contact page and select "Custom Jewellery" as your reason for contact to start the conversation.

Timelines depend on the design. Our team will share an estimate once your requirements are discussed.

Visit our Track Order page and enter your order ID along with the email or phone number used at checkout.

Double-check your order ID and contact details. If you're still having trouble, reach out via our Contact page.