Shipping Policy

Vylore is committed to carefully preparing, securely packaging and dispatching every jewellery order.

Shipping Availability

Vylore offers shipping within India and internationally, subject to service availability for the destination.

Order Processing

Orders are processed after successful payment confirmation. Processing time may vary depending on the product and order type — customised, personalised, made-to-order and advance-order products may require additional preparation or production time. The applicable timeline will be communicated on the relevant product page or during the ordering process.

Delivery Timeline

For standard orders, customers can generally expect delivery within approximately 4–6 business days, subject to destination, courier operations and other circumstances. Delivery timelines are estimates and may vary due to:

• Courier delays.
• Weather conditions.
• Public holidays.
• High order volumes.
• Transportation disruptions.
• Regional restrictions.
• Natural events.
• Circumstances beyond Vylore's reasonable control.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed. Vylore may offer free shipping on selected products, campaigns or orders, subject to applicable conditions.

Delivery Address

Customers are responsible for providing complete and accurate delivery information, including:

• Full name.
• Complete address.
• City and state.
• PIN/postal code.
• Valid contact number.

Vylore is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Order Tracking

Once an order has been dispatched, tracking information may be shared through the customer's registered email address, mobile number or applicable communication channel. Tracking information may take some time to become active after dispatch.

International Orders

For international orders, delivery timelines, shipping charges, customs requirements, import duties and local taxes may vary according to the destination country. Unless specifically stated otherwise, applicable customs duties, import taxes and local charges may be payable by the customer. Customs-related delays are outside Vylore's direct control.

Damaged or Tampered Package

If the package appears damaged, opened or tampered with at the time of delivery:

• Photograph the package before opening it.
• Record the condition of the package where possible.
• Ensure the package label and seal are visible in the unboxing evidence.
• Retain the original packaging.
• Contact Vylore as soon as possible.
• If the jewellery is damaged or components are missing, raise a replacement request within 7 days.

Replacement Shipments

Approved replacement shipments are governed by our Replacement Policy. Where the issue is confirmed to be from Vylore's end, applicable replacement shipping costs will be covered by Vylore.