Privacy Policy

Vylore respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared and the choices available to you. By using the Vylore website or purchasing our products, you acknowledge the practices described in this Privacy Policy.

About Us

• Legal Entity: to be confirmed.
• Address: Vylore, 152, Chandani Chowk, Belhe, Pune, Maharashtra 412410.
• Privacy Contact: support@vylore.in.

Information We Collect

Depending on how you interact with Vylore, we may collect:

• Full name, email address, and mobile or telephone number.
• Billing and shipping address.
• Order information, jewellery preferences, and product or collection interests.
• Jewellery size or measurement information.
• Customisation or personalisation information, where applicable.
• Advance-order or pre-order information.
• Customer account information and customer service communications.
• Enquiry details, reviews and feedback.
• Information, photographs or videos submitted to support a replacement request.
• Information relating to product damage, missing stones or sizing concerns.

We collect only information that is reasonably relevant to the purpose for which it is provided or required.

Jewellery Size Information

When you provide ring, bracelet, anklet or other jewellery sizing information, we may use it to process the order, prepare the correct product, respond to sizing enquiries, assess eligible sizing-related replacement requests, and provide customer support. You are responsible for providing accurate sizing information.

Customised & Personalised Jewellery Information

Where you request customised or personalised jewellery, we may collect design references, measurements, personalisation details, customer-approved specifications, images or reference materials, and communication relating to the custom order. This information is used to understand, create and fulfil your requested design. Customised jewellery is not eligible for replacement under our Replacement Policy.

Advance Orders & Pre-Orders

Where Vylore offers advance orders or pre-orders, we may collect and process information necessary to record the order, confirm payment, communicate production or availability information, arrange fulfilment and delivery, and provide customer support. Applicable conditions will be communicated during the ordering process.

Payment Information

Payments may be processed through authorised third-party payment providers. Where payment is handled by a third-party provider, Vylore may not directly receive or store complete payment-card information. Payment providers may process payment information according to their own terms and privacy policies.

Replacement-Related Information

If you submit a replacement request, we may collect information required to assess and process it, including your order number, product information, reason for replacement, size information, photographs, unboxing videos, images of the product or packaging, information concerning missing stones or components, and related communications. For damaged-product claims, you may be asked to provide an unboxing video showing the package label and seal before or during opening, together with photographs where required. This information is used only as reasonably necessary to assess the request, verify the issue, prevent misuse and process an eligible replacement.

Why We Use Your Information

Vylore may use collected information to:

• Process and fulfil orders, and arrange delivery.
• Provide customer support and respond to enquiries.
• Process eligible replacement requests and assess sizing-related concerns.
• Communicate order updates and manage customised, personalised and advance orders.
• Process payments through authorised providers.
• Improve products, services and website functionality, and understand customer preferences.
• Conduct analytics, prevent fraud and misuse, and protect website and customer security.
• Meet legal and regulatory obligations and enforce our policies.
• Send marketing communications where permitted.

Product Care & Jewellery Enquiries

If you contact us regarding anti-tarnish care, silver appearance, gold electroplating, polish or finish, jewellery maintenance, perfume or chemical exposure, or product condition, we may retain relevant communication and product information to provide customer support and maintain appropriate service records.

Jewellery Quality & Product Information

Information relating to your purchased jewellery may be associated with your order record, including product name, category, silver purity information, hallmark or product identification, size, finish or polish, plating information, and order and delivery details. This information may be used for order fulfilment, customer service, replacement assessment, product support and record-keeping.

Customer Communications

We may contact you regarding orders, payments, delivery, sizing, customised jewellery, advance orders, replacement requests, product-care enquiries, customer support, account-related matters, and important service updates. Service-related communications may continue even if you opt out of promotional communications.

Marketing Communications

Where permitted, Vylore may send promotional communications relating to new collections, product launches, offers, campaigns, events and brand updates. You may opt out of promotional communications using the unsubscribe option provided or by contacting us.

Cookies & Similar Technologies

We may use cookies and similar technologies to remember preferences, maintain shopping-cart functionality, understand website traffic, improve website performance, analyse customer interactions, support website security, measure marketing effectiveness, and provide relevant website experiences. You may be able to control cookies through your browser settings; disabling certain cookies may affect website functionality.

Analytics

We may use analytics services to understand how visitors interact with the website, including which pages receive visits, how customers navigate the site, website performance, general traffic patterns, user interactions, and product and collection engagement. Analytics providers may process information according to their own privacy policies.

How We Share Information

Vylore does not sell personal information as a standalone commercial product. We may share relevant information with trusted service providers where necessary to operate our business, including payment providers, courier and logistics partners, website hosting providers, technology providers, analytics providers, marketing and communication providers, customer support providers, fraud-prevention and security providers, and professional advisers. Information may also be disclosed where required by law or where reasonably necessary to protect Vylore's legal rights, customers, website or business.

Data Security

Vylore takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain order and business records, process replacement requests, resolve disputes, and meet legal and regulatory obligations. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable law.

Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to information held about you.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise a privacy-related complaint.

Requests may be made using the contact details in this Privacy Policy.

Account Security

If you create an account on the Vylore website, you are responsible for maintaining the confidentiality of your account credentials. Please notify us promptly if you believe your account has been accessed without authorisation.

Children's Privacy

The Vylore website is not intended to knowingly collect personal information from children without an appropriate legal basis or parental/guardian involvement where required by applicable law. If you believe that a child has provided personal information to us improperly, please contact us.

International Data Transfers

Where Vylore or its service providers process information outside India, information may be transferred or processed in other jurisdictions in accordance with applicable legal requirements.

Third-Party Websites

The Vylore website may contain links to third-party websites or services. Vylore is not responsible for the privacy practices, content or security of third-party websites. Please review the privacy policies of those websites before providing personal information.

Social Media

If you interact with Vylore through social media platforms, information may also be processed by those platforms according to their respective privacy policies.

Fraud & Security

Vylore may use personal and technical information to identify suspicious activity, prevent fraudulent transactions, protect customers, maintain website security, and investigate potential misuse of services.

Changes to This Privacy Policy

Vylore may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable legal requirements. The revised policy will be published on this page with an updated “Last updated” date.

Contact Us

For questions, concerns or requests regarding this Privacy Policy or the way your information is handled, please contact us via our Contact page, at support@vylore.in, or by phone at +91 9371711403.