Terms & Conditions

These Terms & Conditions govern your use of the Vylore website and your purchase of Vylore jewellery. By accessing the website or placing an order, you agree to these Terms & Conditions.

About Vylore

Vylore is a jewellery brand specialising in contemporary 925 sterling silver jewellery, combining thoughtful design, craftsmanship and refined finishing.

• Legal Entity: to be confirmed.
• Registered Address: Vylore, 152, Chandani Chowk, Belhe, Pune, Maharashtra 412410.
• Customer Support Email: support@vylore.in.
• Contact Number: +91 9371711403.

Product Information

Vylore makes reasonable efforts to provide accurate product descriptions, photographs, specifications, sizes, weights and pricing. Minor variations may occur due to hand-finishing, craftsmanship, lighting and photography, individual screen settings, natural characteristics of silver, or different polishing or finishing techniques. Such variations do not automatically constitute a product defect.

925 Sterling Silver & Hallmarked Jewellery

Vylore jewellery is crafted using 925 sterling silver, unless otherwise specified. 925 sterling silver contains 92.5% pure silver. Where applicable, jewellery may carry the relevant hallmark or purity identification, which represents the applicable silver purity of the jewellery and supports confidence in the material used.

Polish & Finish

Silver jewellery may be available with different finishes or polishing styles. Certain designs may intentionally feature an oxidised finish as part of their aesthetic. Differences in polish, finish, texture or appearance may therefore be intentional design characteristics and should not automatically be considered defects.

Natural Silver Appearance

Silver is a natural material and its appearance can change depending on environmental exposure, wear and care. Exposure to air, moisture, perspiration, perfumes, cosmetics, detergents and chemicals may affect the appearance or finish of jewellery, which may gradually appear dull depending on environmental conditions, usage and care. Such natural changes in appearance do not automatically constitute a manufacturing defect.

18K Gold Electroplating

Where a Vylore product features 18K gold electroplating, the finish requires appropriate care. Customers should avoid direct exposure to perfumes, detergents, harsh chemicals, chemical-based cleaning products, excessive moisture, and other substances that may affect the plated surface. With appropriate care, the 18K gold electroplated finish may last 8 months or longer, depending on usage, frequency of wear, exposure and care of the jewellery. This duration is an approximate expected period and is not an unconditional guarantee of plating performance.

Jewellery Care

To preserve the appearance and finish of your Vylore jewellery:

• Keep jewellery away from perfumes and cosmetics where possible.
• Avoid detergents and harsh chemicals.
• Remove jewellery before activities involving chemicals or excessive moisture.
• Store jewellery carefully when not in use.
• Avoid unnecessary friction or impact.
• Follow any product-specific care instructions provided by Vylore.

Proper care can help maintain the finish and appearance of your jewellery for longer.

Product Pricing

Product prices displayed on the website may change without prior notice. Vylore reserves the right to correct genuine pricing, description or listing errors. If an obvious error affects an order, Vylore may contact the customer before fulfilment.

Product Availability

All products are subject to availability. Certain Vylore designs may be produced in limited quantities or as one-of-one pieces. If a product becomes unavailable after an eligible replacement has been approved, Vylore will connect with the customer regarding the appropriate available resolution.

Orders

Placing an order constitutes a request to purchase the selected product. Vylore may decline or cancel an order where reasonably necessary, including because of product unavailability, pricing or listing errors, suspected fraudulent activity, payment issues, incorrect customer information, or technical or operational issues.

Payment

Payments may be processed through authorised third-party payment service providers. Customers are responsible for providing accurate billing and payment information. An order is considered successfully placed after payment has been successfully authorised or confirmed.

Cancellation

Cancellation availability may depend on the status of the order. For customised, personalised, made-to-order or advance-order products, cancellation restrictions may apply once production or processing has commenced. Customers should contact Vylore as soon as possible regarding any cancellation request.

Replacement Policy

Vylore follows a replacement-only policy. Eligible replacement requests must be raised within 7 days of delivery, for reasons including a wrong product, a defective product, a genuine sizing issue, damage, or missing stones or components. Customised, personalised and made-to-order jewellery is not eligible for replacement. Where the issue is confirmed to be from Vylore's end, applicable replacement shipping costs will be covered by Vylore. The complete procedure is set out in our Replacement Policy.

Customised Jewellery

Customised jewellery is created according to customer-approved requirements and is not eligible for replacement. Customers are responsible for carefully confirming design requirements, measurements, sizes, personalisation details and other specifications provided to Vylore.

Promotions & Offers

Promotional offers, discounts and campaigns may be subject to separate terms. Vylore may modify, suspend or discontinue promotional offers where reasonably necessary.

Intellectual Property

All designs, logos, and content on the Vylore website are the property of Vylore and may not be used without permission.

Limitation of Liability

Vylore is not liable for indirect or consequential losses arising from the use of this website, to the extent permitted by law.

Governing Law

These terms are governed by the laws of India.

Changes to These Terms

Vylore may update these terms from time to time. Continued use of the website means you accept the current terms.

Contact Us

For questions about these terms, please reach out via our Contact page or at support@vylore.in.