Replacement Policy

Last updated: September 12, 2026

At Vylore, every piece of jewellery is prepared with attention to craftsmanship, finish and presentation. We want every order to reach you in the condition and form you expect.

Vylore follows a replacement-only policy. We do not offer general returns, refunds or exchanges. Replacement is available only in the specific circumstances described below. By placing an order with Vylore, you acknowledge and agree to this Replacement Policy.

When Is a Replacement Available?

A replacement may be requested within 7 days of delivery if the product falls under one of the following valid reasons, subject to verification and approval by the Vylore team:

The wrong product was delivered.
The product is defective.
The jewellery does not fit due to a genuine sizing issue.
The product arrived damaged.
Stones or other intended components are missing from the product.

Replacement Request Period

Eligible replacement requests must be raised within 7 days of delivery. We encourage customers to inspect their jewellery immediately after receiving the order and contact us as soon as an issue is identified. Requests submitted after 7 days may not be accepted unless otherwise required under applicable law.

Conditions for Replacement

For a replacement request to be considered, please:

Keep the jewellery in its original condition.
Avoid wearing or using the product once an issue has been identified.
Retain the original packaging.
Keep all tags, cards, certificates and accessories supplied with the order.
Provide the order number and relevant product information.
Provide photographs or videos when requested by Vylore.

Vylore may assess the product and supporting evidence before approving the replacement.

Damaged Product — Required Proof

If a product appears damaged when received:

Avoid wearing or using the jewellery.
Keep the jewellery and original packaging safely.
Record an unboxing video showing the package, label and seal before and during opening.
The package label/seal should be clearly visible and should not have been torn apart before the unboxing evidence is recorded.
Provide clear photographs of the damaged jewellery if requested.
Contact Vylore within 7 days of delivery, with your order number and any other information requested.

An unboxing video may be particularly important when reporting transit damage, missing stones or missing components. Vylore may request additional photographs, videos or information where necessary to assess the claim.

Wrong Product

If you receive a product different from the one ordered, please contact us within 7 days of delivery. After verification, if the error is confirmed to have occurred from Vylore's end, the eligible product will be replaced subject to availability.

Defective Product

If the jewellery has a confirmed manufacturing defect, you may request a replacement within 7 days of delivery. Vylore may inspect the product to determine whether the issue is a manufacturing defect or has resulted from wear, handling, storage, chemicals, accidental damage or other external factors. If the defect is confirmed, Vylore will proceed with the replacement in accordance with this policy.

Size-Related Replacement

We recognise that jewellery sizing is important for a comfortable fit. If a product does not fit due to a genuine sizing issue, contact us within 7 days of delivery for assessment. You may be required to provide relevant size information, photographs or other details. Any replacement for a sizing issue remains subject to product availability and assessment — please carefully review the size information on the product page before ordering.

Customised and Personalised Jewellery

Customised, personalised and made-to-order jewellery is not eligible for replacement, because these pieces are created specifically according to the customer's requirements. This includes:

Change of mind.
Personal preference.
Customer-requested design specifications.
Customer-provided measurements or information.
Design preferences after production.
Minor variations resulting from handcrafted production.

Please carefully confirm all design, size, measurement and personalisation details before approving a customised order.

What Is Not Covered

Replacement is not available for:

Change of mind or personal preference.
Jewellery that has been worn or damaged after delivery.
Scratches, dents or marks caused by use.
Improper handling or storage.
Damage caused by perfumes, detergents, chemicals or other unsuitable substances.
Damage caused by failure to follow jewellery-care instructions.
Normal changes in appearance associated with wear or environmental exposure.
Products altered, repaired, resized or modified after delivery without Vylore's approval.
Customised, personalised or made-to-order jewellery.

Nothing in this policy limits any rights available to customers under applicable law.

Replacement Shipping Cost

If the issue is confirmed to have occurred from Vylore's end, we will bear the applicable shipping cost for the approved replacement. This includes eligible situations such as the wrong product being sent, a confirmed product defect, confirmed transit damage, or missing stones/components attributable to an issue from Vylore's end. Where the issue is not attributable to Vylore, any applicable cost will be communicated before proceeding.

Replacement Product

Where a replacement is approved, Vylore will generally provide the same product, subject to availability. If the product is a one-of-one piece and the exact product is no longer available, we will connect with you to discuss the appropriate resolution — which may include repair of the original piece where feasible, or a mutually discussed alternative product. The applicable resolution depends on the condition of the jewellery, availability, the nature of the issue and the circumstances of the order.

Replacement Assessment

Every replacement request is subject to assessment by Vylore. We may request order details, photographs, an unboxing video, product videos, size information, or additional information relating to the reported issue. Submitting a request does not automatically guarantee approval — replacement is processed only after the request has been reviewed and approved.

Replacement Process

Contact Vylore within 7 days of delivery.
Share your order number and product information.
Provide photographs, videos or an unboxing video where required.
Our team reviews the request.
If the request qualifies, we confirm the replacement process.
Where required, the product may be inspected.
The same product is arranged, subject to availability.

Start a Replacement Request

Contact us via our Contact page or at support@vylore.in with your order ID and details of the issue, and our team will guide you through the next steps.